Ordering & Delivery
How to order
Simply pick up the phone and give us a ring on 01671 820354 or shop online.
We take Visa and MasterCard
Standard Delivery
All our goods are sent by overnight courier.
£ 10.50 for any quantity ordered via the website.
Prices are per consignment, Mainland UK except Highlands and Islands. Please call if you are outside this area.
Christmas Delivery
This year (2024) Christmas is on a WEDNESDAY – what does this mean to us?
Our last dispatch day will be Thursday 19th December for next day delivery.
Christmas Early Delivery Discount
Due to the very heavy traffic on that day we are again running our early delivery discount.
This will ease the burden on Santa’s reindeer, whose sledges are always overflowing the few days before Christmas.
So, for those of you with freezers who do not want the worry of last minute deliveries we will give you 5% discount on orders DELIVERED on or before Friday December 6th.
Discount
Orders over £150 will receive 10%. This is automatically applied at checkout.
Orders for delivery on or before Friday 6th December will receive our early Christmas discount of 5% .
So if your order is over £150 and we dispatch for delivery before Dec 6th you will get a massive 15% discount!
Important information
If you are sending to friends, please make sure you have the correct address, post code, daytime phone number and have arranged a day to receive the package. We cannot accept responsibility for friends who have gone on holiday, moved or the address given is incorrect.
We will include a Christmas card to indicate who it is from.
To keep the goods in peak condition unpack immediately and store in their vacuum packs. Check the date code and either chill in the fridge or freeze as required. Use within 3 days for any opened packs.
Non Delivery – If you do not receive your goods on the agreed date we need to know. If there has been an error by the carrier we can get the parcel redirected but if we don’t know, we can’t help. If you do not tell us of non delivery within 48 hours we cannot be held liable for a replacement.
To keep the goods in peak condition unpack immediately and store in their vacuum packs. Check the date code and either chill in the fridge or freeze as required. Use within 3 Days for any opened packs.
Notes on our Christmas arrangements
Our goods are sent in insulated polystyrene box’s with the addition of ice packs. These are frozen to minus 20°C and act as additional protection. The ice packs can be re frozen and used again, they contain only water so if they are damaged just mop the water and dispose. We have conducted exhaustive tests on the box’s and have found that our products remain in perfect condition for at least 48 hours.
If there is a hiccup in the delivery process and your box fails to reach you next day, the goods will be in perfect condition for delivery the day later. If you will not be there for the delivery and there is a safe place to leave the box please let us know, the driver will be only too happy to leave the box rather than have to come back the following day.
If you need to discuss your Christmas delivery do not hesitate to call – 01671 820354 and I will be happy to advise with up to date information.